You're the first friendly face new members see. This is your field manual.
Internal — Approved Volunteers Only"If one person makes a new member feel seen on day one, the odds they stay go through the roof." — Bryce Perry
As a Welcome Guide, your job is simple but powerful: make new members feel like they belong from the very first moment.
You're not a therapist, a doctor, or a tech support person. You're a real human who says, "Hey — I see you. I'm glad you're here. Let me show you around."
| What You Are | What You're Not |
|---|---|
| A friendly first point of contact | A clinical advisor |
| A guide to The Club's features | Tech support (that's Lil Bryce or the team) |
| A warm human presence | Responsible for fixing someone's problems |
| A bridge to the right resources | On call 24/7 — this is on YOUR time |
Once your Welcome Guide application is approved, here's what happens automatically:
New members are the people who just joined The Club and might be feeling overwhelmed, unsure, or just plain quiet. Here's how to find them:
Admins may post new member names or batches in the Welcomers Circle. Check for pinned posts or announcements with the latest joiners.
Watch the main Clubhouse feed on your Dashboard. If someone makes a first post — especially a tentative one — that's a great person to reach out to.
Here's the simple 3-step process for welcoming a new member:
Based on what they share (or what you can tell from their profile), point them to one or two things:
| If they seem… | Point them to… |
|---|---|
| Newly diagnosed / overwhelmed | The Member Guide (Resources tab), the Newly Diagnosed Circle, or Lil Bryce |
| Looking for community | A Club that matches their interests (Exercise Club, Recipe Club, etc.) |
| A care partner | The Care Partner Circle |
| Wanting one-on-one support | Journey Guides (Support tab → Find My Match) |
| Not sure what to do | The Daily Check-In card on their Dashboard — it's a gentle way to start |
| Excited and engaged | Encourage them to post in a Club or join a Circle |
A few days later, send a quick check-in: "Hey — just checking in. Did you find what you were looking for?" That second touch makes a huge difference.
Feel free to use these as-is or adapt them to your own voice. The more natural, the better.
"Hey [Name]! 👋 Welcome to The Club — I'm [Your Name], one of the Welcome Guides here. Just wanted to say hi and let you know I'm around if you have any questions or need help finding your way around. This place is full of good people. Glad you're here!"
"Hi [Name], welcome! I saw you just joined and I wanted to reach out. If you're anything like most of us, the beginning can feel like a lot. Just know: you're in the right place. If you're not sure where to start, I'd recommend checking out the Member Guide under Resources — it walks you through everything. And Lil Bryce (the AI coach) is actually really helpful for those middle-of-the-night questions. I'm here if you need anything!"
"Hi [Name]! Welcome to The Club. I noticed you joined as a care partner — thank you for being here. There's a Care Partner Circle that's really great for connecting with others in a similar role, and Journey Guides can match you with someone who understands what you're going through. Happy to point you in the right direction anytime."
"Hey [Name] — just checking in! Have you had a chance to look around? Let me know if there's anything I can help with or if you're looking for a specific group or resource. 😊"
You don't need to have all the answers. Here's when to connect someone with the right person or resource:
| Situation | Who to Connect Them With | How |
|---|---|---|
| Medical question | Their neurologist / Lil Bryce for general info | "That's a great question for your doctor. But you could also ask Lil Bryce — he's pretty good at helping you think through what to bring up at your next appointment." |
| Emotional crisis | SOS button / professional help | "I hear you, and I'm glad you told me. Have you checked the SOS button in the app? It connects you to your emergency contacts. And if it's urgent, please call 988 (Suicide & Crisis Lifeline)." |
| Technical issue | Post in the Welcomers Circle or DM an admin | "I'm not sure about that one — let me flag it for the team. They're usually pretty quick." |
| Wants deeper mentoring | Journey Guides | "It sounds like you'd really benefit from a Journey Guide. Head to Support → Find My Match and you can browse guides who've been through something similar." |
| Wants peer support group | A Circle | "There are some great Circles — smaller groups that meet regularly on Zoom. Go to Community and check out Discover Circles." |
The Welcomers Circle is your home base. It's a private, hidden circle that only approved Welcome Guides and admins can see.
| ✅ Do | ❌ Don't |
|---|---|
| Be yourself — authenticity beats perfection | Copy-paste the exact same message to everyone |
| Keep it short and warm | Write a novel in your first message |
| Follow up once if they don't reply | Message them repeatedly if they're quiet |
| Point them to the right resource | Try to answer medical or clinical questions |
| Share your own experience when it helps | Make it about you |
| Take breaks — this is volunteer work | Feel guilty if you miss a week |
| Ask for help in the Welcomers Circle | Handle a difficult situation alone |
There's no quota. Even one person per week makes a difference. If you have time for more, great. If you're busy, that's okay too.
That's totally normal. Some people are quieter. Send one follow-up after a few days. If they still don't reply, no worries — you planted the seed and they know you're there.
Take a breath. You're not expected to handle crises. Point them to the SOS button (emergency contacts), suggest the 988 Suicide & Crisis Lifeline if it's serious, and flag it in the Welcomers Circle or DM an admin.
Yes! You can hold multiple volunteer roles. Apply for additional roles through Community → Get Involved.
No problem at all. Post in the Welcomers Circle to let people know, and pick up when you're ready. This is supposed to feel good, not like a job.
Community → Members → tap their card → "Send Message". Or: Community → Messages → DM tab.
You might never know how much your message meant to someone.
But it meant everything.
Do Life Today. 🤙